Return & Exchange Policy

We want you to feel confident in your purchase. If something isn’t right, we’re here to help.

Cues & Shafts — Final Sale

All cues and shafts are final sale, including butt-only purchases and cues purchased with a shaft. These items are not eligible for returns or exchanges due to changes of mind, diameter preferences, weight preferences, or playing feel, even if unused.

If your cue or shaft arrives damaged, defective, or incorrect, please follow the instructions under Damaged, Defective, or Incorrect Items below.

Any applicable manufacturer’s warranty remains in effect.

Returns & Exchanges

Except for the non-returnable items listed in this policy, items are eligible for return or exchange within 30 days of delivery.

To qualify, items must be:

• Unused and in like-new condition

• Free of chalk, wear, or any signs of use

• Returned in their original packaging

All returns are inspected upon arrival. We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Cues, cue butts, and shafts

• Chalk

• Cue tips

• Signed items

• Opened or used consumable products

This restriction does not prevent you from reporting a damaged, defective, or incorrect item.

Glove Sizing

Our gloves have a performance fit and run smaller than standard U.S. sizing. Please review the sizing chart before ordering.

If you are between sizes or prefer a more relaxed fit, we recommend sizing up.

Returns Due to Incorrect Size

For eligible items ordered in an incorrect size:

• Customers are responsible for return shipping costs.

• Items must be unused and meet the return conditions above.

• Gloves may be tried on only with clean hands.

Cue and shaft diameter or weight preferences are covered by the final-sale policy above.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact info@fedorgorst.com within 5 days of delivery with your order number and clear photos of the item and issue. For shipping damage, please also include photos of the packaging.

We will review the issue and work with you to arrange an appropriate resolution. Please contact us before sending the item back.

Shipping Responsibility

• If the return is due to our error, such as an incorrect item or a defective product, we will cover return shipping.

• For eligible returns due to an incorrect size or a change of mind, the customer is responsible for return shipping.

Refunds

For approved returns, refunds can be issued to the original payment method or provided as store credit, based on your preference.

Please allow up to 7 business days after we receive and inspect your return for processing. Your payment provider may require additional time to post the refund.

Lost Return Shipments

We are not responsible for lost return shipments. We strongly recommend using a trackable shipping service and keeping your shipping receipt.

Excessive or Abusive Returns

We reserve the right to decline return or exchange requests involving misuse of this policy, including repeated returns of used items, items intentionally damaged or altered, or items that were not purchased from us.

Repeated requests alone do not constitute abuse. We review each situation individually and may restrict future purchases where there is a documented pattern of policy misuse.

This section does not affect valid claims for damaged, defective, or incorrect items, applicable manufacturer warranties, or rights provided under applicable law.

How to Start a Return or Exchange

Email info@fedorgorst.com with your order number and the reason for your request. Please contact us before shipping your return so we can provide instructions.

This policy does not limit rights provided under applicable law.